Shipping policy

Shipping information

If in stock, the products will be delivered to the address specified by the customer within one working day (if ordered by 15:00 at the latest). Delivery is made exclusively within Switzerland or Liechtenstein and is carried out by Post CH AG. For orders under CHF 15, a small quantity surcharge of CHF 5 will be charged. Orders above an order value of CHF 15.- will be delivered free of shipping costs.

Return policy

In online commerce, the customer usually has the right to revoke the conclusion of the contract within a period of 14 working days without giving any reasons and to return the goods. However, this right of withdrawal does not apply to vapes, as these products are considered perishable goods with a limited shelf life. 

If you are not satisfied with a product or something is wrong with the quality, you can contact us by sending an email to Your case will be handled individually by our customer service and we will look for a solution that works for both parties.

Return address
Motoco GmbH
Grabenackerstrasse 34
CH-6312 Steinhausen

Cancellation of orders

Unfortunately, for technical reasons, you cannot change or cancel your order yourself. If you have made a mistake with your order, please contact our customer service as soon as possible via e-mail to
The order can only be changed or canceled as long as it has not been processed by our warehouse.